Technical Support Engineer - Monitoring & Integration

Overview

We are seeking a proactive and technically adept Technical Support Engineer specialising in Monitoring & Integration to join our dynamic team in Málaga. This role is pivotal in ensuring the reliability and performance of our iGaming platform by monitoring integrations, managing system health, and providing technical support. The ideal candidate will have experience in QA or NOC engineering and a strong understanding of modern monitoring tools and cloud infrastructure.

Your responsibilities will include:

Responsibilities

Incident Monitoring & Response: Continuously monitor system performance and integrations, responding to alerts and incidents to ensure optimal operation and adherence to SLAs.
Technical Troubleshooting: Diagnose and resolve technical issues related to system integrations, applications, and infrastructure, collaborating with cross-functional teams as necessary.
Tool Utilization: Utilise and manage monitoring and ticketing tools to identify and track issues, and implement resolutions.
Basic Cloud Operations: Assist with basic operational tasks and troubleshooting for cloud-based infrastructure components on AWS.
Application Support: Provide first and second-level support for containerised applications running on Kubernetes, assisting with restarts or basic troubleshooting as directed.
Communication & Documentation: Utilise Jira, Confluence, and Slack for effective communication with users and team members, and maintain clear documentation of incidents, procedures, and troubleshooting steps.
Process Adherence: Follow defined procedures and workflows for incident management, escalation, and resolution.
Service Restoration: Focus on rapid identification and restoration of service impacting issues, minimizing downtime and impact on users.

Experience needed:

Must-Have

Experience: Minimum of 3 years in a technical support, QA, or NOC engineering role.
Linux/Unix OS Experience: 3+ years of Linux/Unix OS experience, with practical knowledge of basic Linux/Unix CLI commands.
Scripting: Experience with scripting languages for automation and tool integration (e.g., Java, Python, Bash).
Monitoring & Alerting Setup: Ability to configure and manage monitoring and alerting systems (e.g., Prometheus, Grafana, ELK Stack).
Cloud Platforms: Experience with AWS services and managing cloud-based infrastructure.
Collaboration Tools: Proficiency in using Jira, Confluence, and Slack for communication and documentation.
Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
Communication: Excellent verbal and written communication skills in English.
Database Knowledge: Experience with SQL or NoSQL databases for troubleshooting and data retrieval.

Nice-to-Have

iGaming Industry Experience: Familiarity with the iGaming sector and its unique challenges.
Containerization: Familiarity with Docker and Kubernetes for application deployment and management.
Security: Knowledge of implementing security best practices in system monitoring and support.
Performance Optimisation: Experience in optimising system performance and scalability.
Networking Knowledge: Good knowledge of IT networking and communication protocols (HTTP, DNS, network latency, routing, TCP/IP).

What we offer:

Play a key role in a growing international gaming and technology company.
Remote work set-up
Exposure to a dynamic, multicultural work setting.
Competitive compensation and benefits.
Opportunities for professional growth, training, and mentorship.
Collaborative and inclusive culture.

About us:

Are you ready to take your career to the next level? QTech Games is a trailblazer in the gaming industry, known for our innovative spirit and commitment to excellence. Our vibrant team thrives in a lively, collaborative environment where creativity and teamwork are at the core of everything we do. We are passionate about crafting exceptional gaming experiences, and we believe that every team member’s unique contributions lead to extraordinary achievements.

If you’re looking to join a dynamic, supportive team that truly values your talents, QTech Games is your ideal destination. Apply now and be part of something extraordinary!

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